Apr 06
With ships having 2000 passengers per week, I can’t imagine them keeping your info after your cruise is finished. But if say I have a question about a charge weeks later, is my info still there? Or if I go back on another cruise, can they pull up info from the past card? Thanks for helping me.
I am pretty sure they transfer the data to the main company computer after the cruise. They would also have to transfer all the new data from the main computer for the new cruise.
They are also in constant communications with the main computer. I was on board and was able to check on previous cruises that are obviously not on the ship’s computer.
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6 Responses to “Cruise ships give passengers ID cards to use onboard. How long is your ID information in their system?”
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April 7th, 2010 at 4:52 am
I don’t know how long the info is in their computers, but I have had no problems calling the cruise company a week later about a charge. They took care of it right away. I just would not wait more then a month to take care of it.
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April 7th, 2010 at 5:00 am
For tax reasons they would at least need to keep all the info in the system for 7 years. Now as to how long they can still access it, it depends on what info you mean. Individual charges I would guess are moved into backup sooner rather than later (I’d say within 2 months b/c that gives people time to have looked over the credit card bill).
However as to your Name and the fact that it is your 4th cruise, that stays in the system forever. Each time you come up on the roster it will say how many cruises you’ve done. Mine even has it linked to my maiden name and the cruises I took before I was married. When I check it they verify, is this your 4th cruise with Carnival?
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April 7th, 2010 at 5:26 am
They do keep the information for awhile. But as time passes, it does get archived, and it is more difficult to pull up details about charges.
If you have questions about charges, it is best to deal with them while you are on the ship. I would suggest keeping your receipts and checking your bill on occasion to make sure there aren’t any charges you don’t recognize. (with the amount of passengers on a ship, sometimes mistakes do happen). Some ships allow you to check your bill on the television as well, so you can always have a quick glance there at the end of each day.
If you wait to have a look at your bill until the end of the cruise, there is invariably a huge line at the desk to look into things, and it will take them some time to investigate. (so coming back to the desk every 1/2 hour really doesn’t help). If you have any onboard credits or things like that, check into them early – after the 2nd day, as it takes some time to get them posted to accounts.
Sorry – don’t mean to rant, but I work at guest services, and a lot of things can be taken care of earlier in the cruise, we don’t always have time to look for onboard credits the last day, investigate, & get them posted, and having people yell at us all day about charges is not so fun.
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April 7th, 2010 at 6:07 am
They keep your info for many years. I went on a Carnival cruise in 1991, and I did not take another one until 2005. My card indicated that I was a second time passenger. The cruise lines keep track of how many cruises you have taken for their loyalty programs.
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April 7th, 2010 at 6:25 am
Your personal info (name, phone #, address, e-mail, etc) is stored indefinitely. But your credit card info is only stored for approx 90 days, or at least that is what Carnival informed me. Long enough for them to charge it and if you have a dispute about a charge for them to credit it back to the card.
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April 7th, 2010 at 6:49 am
I am pretty sure they transfer the data to the main company computer after the cruise. They would also have to transfer all the new data from the main computer for the new cruise.
They are also in constant communications with the main computer. I was on board and was able to check on previous cruises that are obviously not on the ship’s computer.
₪ ɦəlʞɹɐq ₪
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